Thank you for your purchase. We hope you love your order. If you are not fully satisfied with your purchase for any reason, you may return the item to us. Please read the information below for details about our return policy.
RETURNS
To qualify for a refund, you must return the product within 15 calendar days from the date of purchase. The item must be returned in the same condition as you received it, without any damage.
RETURN PROCESS
To initiate a return, please contact our customer service to obtain the return shipping address. Once you receive the address, securely pack the item in its original packaging and include your proof of purchase inside the package.
Return shipping may be free under certain circumstances. If you return an item for reasons not caused by Daniel VanEck, the return shipping cost will be deducted from your refund.
If the return is due to customer’s personal reasons, the customer shall bear the return shipping cost. The exact shipping fee depends on the courier you select. If you receive damaged or incorrect items due to our error, you will not be responsible for the return shipping cost.
REFUNDS
Once we receive and inspect your returned item, we will proceed with your refund or exchange request. Please allow a minimum of 14 business days after we receive your package to complete processing. Refunds may take 1–2 billing cycles to reflect on your credit card statement, subject to your card issuer’s processing timeline. We will send you an email notification once your return has been processed.
EXCEPTIONS
The following items are non-returnable and non-exchangeable:
- Perishable goods
- Intimate apparel
- Gift cards
- Custom-made items
- Digital products
For defective or damaged merchandise, please reach out to us via the contact information below to arrange your refund or exchange.
QUESTIONS
If you have any questions regarding our return policy, please contact us at service@danielvaneck.com.